First of its kind initiative in the country
In order to ease the process of filing complaint, the city police on Friday launched a Remote FIR registration centre, a first of its kind in the country.
Chief Minister Siddaramaiah, who inaugurated the centre at Mantri Mall, said that the new system empowers people who hesitated to go to a police station.
He hoped that the initiative would help weed out problems like refusal to file complaints, inordinate delay and corruption. It would be of great help to vulnerable sections of society, like senior citizens, women and others who fear approaching the police with their grievances.
“The centre is part of a three-month pilot project. Depending on the response, it would be extended to other parts of the city,” Dinesh Malkani, President of CISCO Systems India Private limited. The company developed the technology for the project.
How it works
The 24X7 centre is equipped with state-of-the-art equipment like High Definition video and audio recorders, touch screen and a remote keyboard. It is remotely managed from the Traffic Management Centre (TMC) on Infantry Road.
Aggrieved persons can walk into the centre and file a complaint, which is forwarded to the TMC. The officer manning the TMC would guide the aggrieved person through filing a complaint. The officer in TMC can speak to the complainant at the centre through video conferencing. All details of the case would be collected by the officer and the section under which the case to be booked discussed with the complainant. The complainant would get an electronic receipt of the complaint and also the FIR. A person will be posted at the centre to help complainants.
All the complaints lodged at the centre would be forwarded to Vidhana Soudha police station, which would submit the same to the magistrate court. The court will verify the complaint and refer them to the jurisdictional police for further investigations.
Similar centres are operational in the US, Europe and Spain.
First complaint
Yatish Kumar, an employee of a private firm in Jnanabharati, filed the first complaint at the centre about a vehicle theft. He stated that his two-wheeler was parked in front of a hotel in Malleshwaram on Thursday evening. Home Minister K. J. George, DG&IGP Lalrokhuma Pachau and City police commissioner M.N. Reddi were present on the occasion.
source: http://www.thehindu.com / The Hindu / Home> News> Cities> Bangalore / by Special Correspondent / Bengaluru – November 15th, 2014